Plan staffing levels / rosters independently. Be ready to handle any emergency situations with respect to the staff or clients. Manage batch of 50+ team of medical attendants and nurses
Deliver excellent medical service and patient management, at all times
Speak to patient attendants and keep them fully aware and satisfied as per company services, protocol and policies
Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment
Continuously train, mentor, and develop medical staff, including overseeing new employee on-boarding
Maintain employee work schedules, shifts including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Monitor and manage service related issues and resolve to satisfaction of all the stakeholders involved.
Should be available 24 x 7 for any issues or emergencies.
Should be willing and be able to travel (approx. 60%) within the city (and at times out of city) to interact with the clients; staff and get involved in the related work like police verification, salary processing and distribution, cash collections, etc.
Should be willing to own the responsibility of office administration
Should play a proactive role in continuous process improvement and work closely with other teams / team members in building organization assets
Always adhere to all company policies and procedures and licensing laws. Carry out instructions given by the management team and head office